The recent pandemic has shown that you need to get remote capabilities done but it's a daunting task. Let our expertise and our remote-ready technologies take care of that for you.
We've partnered up with Daktela, one of Europe's most established and stable platforms to deliver their innovative software to the Asian market. Their solutions create the capability to have your agents take customer contacts from anywhere through various channels.
Whether you're working on the frontline interacting with customers or you're processing important workflows in the back office, a CRM is the cement that keeps the entire structure together. Customer requests, information, workflow updates, resolutions, and resource management are available to your entire team no matter where they are working from.
Keep your team engaged and continuously at their best by providing them with the proper training for success. Our proprietary LMS can deliver live classes in a format that is scientifically proven to maximize the learner's attention and participation. Modules can be customized and uploaded to the system as well. A robust reporting system also ensures management and tracking of your entire team. No one gets left behind.
Coaching is the lifeblood of a center's operational performance. Many have struggled with the loss of a physical facility since coaching adherence and quality are harder to monitor and improve on. Our remote tool ensures proper quality, adherence, and high-level visibility is at your fingertips. Our expert consultants can also help you deep-dive and analyze feedback and information from the frontline to improve customer experience and develop solid data-driven action plans.
Setting up remote teams is our biggest expertise area. Our team can help you map out a strategic plan, identify milestones, and carry out the execution of moving to a remote setup. If you're looking at a massive, immediate migration to a slow, steady transformation we will be happy to be with you every step of the way.
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