An innovative software company with 15 years of experience in developing and selling a suite of revolutionary contact center software sought our help to set up a captive shared services center. See how B&G has made that daunting task an easy one for them as they provided extreme value and expertise every step of the way.
With performance being the key differentiator in today's shared services environment it is essential that companies pull all stops to focus on delivering on this aspect. B&G's expertise has created a customized and operations-specific tool that ensures full visibility, control, and communication are guaranteed as you manage your contact center agents.
A major client project involved gaining an understanding of the feasibility of establishing a call center in Ho Chi Minh City, Vietnam. B&G provided an expert evaluation of the city's talent, facilities, and capability to support a call center that supports US-based customers.
An established multinational firm based in Bonifacio Global City hired B&G to provide their insight and expertise in helping them set up their contact center from scratch after their initial setup ran into the challenges associated with a haphazard implementation. B&G provided the framework to get them off the ground and running successfully.
Our Principal Consultant was contracted to lead the operations team for a huge global telco player looking to expand their captive contact center in the Philippines. We provided direction and leadership for this company's first facility supporting 2000 FTE across 8 different segments and verticals. Our group also helped map out the template for this telco's expansion all over the country.